Privacy Policy

Anchor 1

A legal disclaimer

Gold Star Matchmakers Privacy Policy

IMPORTANT: BY ACCESSING WWW.GOLDSTARMATCHMAKERS.COM OR USING OUR SERVICES, YOU CONSENT TO THE COLLECTION, PROCESSING, AND USE OF YOUR PERSONAL INFORMATION AS OUTLINED IN THIS PRIVACY POLICY, IN COMPLIANCE WITH ALBERTA’S PERSONAL INFORMATION PROTECTION ACT (PIPA) AND CANADA’S ANTI-SPAM LEGISLATION (CASL). IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR WEBSITE OR SERVICES.

1. Overview

This Privacy Policy applies to the personal information we collect when you interact with Gold Star Matchmakers ("we," "us," or "Gold Star Matchmakers") through www.goldstarmatchmakers.com (the "Website") or our speed dating, matchmaking, and coaching services. We are committed to protecting your privacy in accordance with PIPA and CASL. For processing personal information, we may engage data processors or third parties to perform specific functions on our behalf. We ensure these processors follow our instructions, implement security measures, and are bound by confidentiality agreements, using your information only as necessary to fulfill their assigned roles.

This policy explains what information we collect, how we use it, and when it may be disclosed. It applies solely to information you provide online via our website or Services. Updates to this policy will be posted on the Website with the effective date and continued use after changes signifies your acceptance. This policy was last updated at 09:33 PM MDT on Tuesday, June 17, 2025.

2. Information We Collect

We collect personal information based on your actions on our website or Services, limited to what is necessary for the consented purpose. This includes:

Registration for Events: When you register for a speed dating event, set preferences, or make purchases, we collect contact details (e.g., name, email, phone number) and, if applicable, billing information. We track your preferences for service customization.
Email and Phone Number: A valid email and phone number are required for event registration. These are stored securely while you have an account and used to contact you about services or last-minute changes. You may opt out of promotional emails by contacting info@goldstarmatchmakers.com.
Content You Provide: We collect and store information you share during coaching or feedback sessions, anonymized where possible to exclude identifiable details.
Support Requests: If you contact support about a service issue, we may collect contact details and details of the problem to resolve it.
Payment Information: Payments via our partners (e.g., Eventbrite) involve credit or debit card details collected and stored securely by them, not us. We only receive confirmation of payment in CAD.

3. Automatically Collected Information

When you visit our website, we automatically collect:

Domain name, IP address, and Internet Service Provider details.
Browser type, operating system, and device information.
Date, time, duration of visit, and pages accessed.
Referring website or search terms used to find us.

We use this data to monitor Website performance, ensure compatibility, analyze usage patterns, and conduct statistical analyses. This information is aggregated and not linked to individual identities.

4. Children’s Privacy

Our Website and Services are intended for adults aged 19 or older (the legal age of majority in Alberta) and prohibit use by minors. If we discover a minor under 19 has provided information, we will delete it from our records to the extent technologically possible.

5. How We Use and Share Your Information

We use your personal information for:

Customizing your experience with our Services.
Registering or verifying you for events or services.
Communicating about your requests or service updates.
Providing marketing materials (with your consent).
Analyzing Website usage and improving features.
Protecting our rights, enforcing these Terms, or preventing harm.

We do not sell your information. Disclosure to third parties occurs only in limited cases:

Payment processors (e.g., Eventbrite) receive card details to process transactions.
Third parties may assist with specific requests (e.g., event logistics).
Disclosure is required by law (e.g., court orders under the Criminal Code of Canada).
To protect our rights, enforce this policy, or prevent harm.
If Gold Star Matchmakers is sold or undergoes insolvency proceedings, your information may be transferred.
Support-related correspondence may be shared with relevant staff and retained for record-keeping.

You may opt out of non-essential sharing or request retention preferences by contacting us, except where legally required.

All feedback or suggestions you provide become our property, and we may use them without compensation, unless prohibited by law.

6. Controlling and Protecting Your Privacy

Personal Safety: If you meet someone through our Services, exercise caution—meet in public and consider bringing a friend. Contact us for safety tips.
Deleting Your Information: Request deletion by emailing info@goldstarmatchmakers.com from your registered email.
Location Information: We collect your location during initial registration for security and service purposes. You can control visibility via your device settings, though we may still use it anonymously.
Password Security: Keep your password confidential and change it if compromised.
Public Sharing: Avoid posting sensitive information, as it may be accessible via public search engines.
Third Parties: We are not responsible for third-party privacy practices; review their policies.
Do Not Track: We do not respond to "Do Not Track" signals, as no uniform standard exists.

7. Access and Managing Your Information

You can request access to your personal information or request corrections by contacting info@goldstarmatchmakers.com. We may limit request frequency or charge a fee if abused. If information is inaccurate, notify us to amend it. If you haven’t opted in or provided data intentionally, we only hold anonymous analytics data, which cannot be linked to you.

8. Web Beacons and Logs

We use web beacons (e.g., 1x1 GIFs) and logs to track visits, navigation, email opens, and link views. Logs record device identifiers, operating systems, and movement on the Website to enhance security, troubleshoot issues, and analyze trends. Data is aggregated for statistical purposes and not individually identified.

9. Payment Processing

Payments are processed through secure partners like Eventbrite. Your card details are handled by them under their privacy policy, and we do not access or store them directly.

10. Data Security and Storage

We use industry-standard security to prevent unauthorized access, loss, or misuse of your information. However, no system is fully hack proof. Your data is stored in Canada and may be hosted on cloud servers elsewhere, with adequate protections under PIPA and contractual safeguards for cross-border transfers. Contact us for details on these safeguards.

We retain your information:

For the purposes collected.
To meet legal obligations under PIPA or other laws.
For legitimate business interests, as permitted.

After retention periods, we delete or anonymize data or securely isolate it if deletion isn’t possible.

11. Data Retention

We retain your information as long as necessary for the purposes outlined, legal requirements, or business needs. After this, we delete or anonymize it or isolate it in backups until deletion is feasible.

12. Your Choices

Access and Update: Access or update your information via support requests to info@goldstarmatchmakers.com. Some settings may be adjustable within service communications.
Opt-Out: Request to stop using your information (e.g., for marketing) or withdraw consent, subject to legal or contractual limits. Allow time for processing.
Communications: Opt out of promotional emails by contacting info@goldstarmatchmakers.com, though transactional messages will continue.

Requests may be limited if they affect others’ rights or legal obligations.

13. Canadian Residents

As a Canadian resident, you have rights under PIPEDA, including:

Access to your information under our control.
Ensuring accuracy and completeness.
Amending inaccurate data.
Withdrawing consent with reasonable notice, subject to legal limits.

Contact info@goldstarmatchmakers.com to exercise these rights.

14. Security

We implement appropriate measures to protect your information from unauthorized access or loss. Employees and processors are bound by confidentiality, but we cannot guarantee absolute security.

15. Violations

If you believe we’ve breached this policy, notify us at info@goldstarmatchmakers.com. We will investigate and address concerns promptly.

16. Changes to This Policy

Updates will be posted on the Website with the effective date. Continued use after changes indicates acceptance. We are not obligated to notify you otherwise.

17. Contact Information

For questions, to request data removal, or to exercise your rights, contact:
Email: info@goldstarmatchmakers.com