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Last Updated: 01:08 AM MDT, Wednesday, June 18, 2025

Gold Star Matchmakers is committed to ensuring that www.goldstarmatchmakers.com (the "Website") is accessible to all users, including those with disabilities, in alignment with the principles of the Accessible Canada Act (ACA) and best practices for digital accessibility. We strive to provide an inclusive experience for our speed dating, matchmaking, and coaching services, which are delivered privately and securely without public profiles or swiping features.

 

Our Accessibility Commitment

We are dedicated to meeting the accessibility needs of persons with disabilities in a timely manner. This includes:

• Making the Website perceivable, operable, understandable, and robust, as guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where applicable.

• Ensuring that individuals with diverse abilities can access information and participate in our services, such as event registration, coaching inquiries, and matchmaking communications.

• Continuously improving our website’s accessibility based on user feedback and technological advancements.

 

Current Accessibility Features

Our website currently includes the following accessibility features:

• Text Alternatives: Images include descriptive alt text where relevant.

• Keyboard Navigation: Most functions (e.g., navigation menus, forms) can be accessed using a keyboard.

• Readable Content: Text is adjustable in size, and high-contrast options are available via browser settings.

• Clear Language: Content is written in plain language to enhance understanding.

• Form Accessibility: Registration and contact forms are designed to be compatible with screen readers.

However, as our services are primarily private and delivered offline or via secure email/phone, the Website serves as an informational hub rather than a fully interactive platform. Accessibility efforts focus on ensuring clear communication of service details.

 

Limitations and Known Issues

While we strive for accessibility, some areas of the Website may not yet fully comply with WCAG 2.1 Level AA due to:

• Limited interactive elements, as client interactions occur privately through staff.

• Third-party tools (e.g., payment gateways like Eventbrite) that may have their own accessibility standards.

• Ongoing development to address complex layouts or multimedia content.

We are working to resolve these issues and appreciate your patience as we enhance accessibility.

 

Feedback and Support

We welcome your feedback to improve accessibility. If you encounter barriers or need assistance accessing our website or services, please contact us:

• Email: info@goldstarmatchmakers.com

• Phone: [Insert Phone Number]

• Hours: Available Monday to Friday, 9:00 AM to 5:00 PM MDT

Please specify the nature of the accessibility issue and your preferred communication method (e.g., email, phone with relay services). We aim to respond within 5 business days.

 

Accommodation Requests

If you require accommodations to participate in our speed dating events, matchmaking, or coaching services (e.g., accessible venues, alternative formats), please notify us at least 7 days in advance. We will make reasonable efforts to accommodate your needs, subject to availability and legal requirements under the ACA.

 

Continuous Improvement

We are committed to ongoing accessibility enhancements. This includes:

• Regular audits of the Website by internal staff and, where feasible, third-party accessibility experts.

• Updating content and features based on user feedback and evolving standards.

• Training staff to support accessibility needs in service delivery.

 

Reporting Concerns

If you believe we have not met our accessibility commitments, you may file a complaint with the Canadian Human Rights Commission (CHRC) or the Alberta Human Rights Commission (AHRC) if the issue pertains to service delivery. Contact details:

• CHRC: 1-888-214-1090 or www.chrc-ccdp.gc.ca

• AHRC: 1-877-427-9675 or www.albertahumanrights.ab.ca

We will address reported concerns promptly and use them to improve our practices.

 

Changes to This Statement

This Accessibility Statement may be updated as we enhance our website or services. Revisions will be posted here with the updated date and time. Continued use of the Website constitutes acceptance of the latest version.